IT Support officer

Full-Time
Head Office
Posted 1 month ago

The company is seeking to recruit a full-time IT Support Officer to join the current IT department team.

Reporting directly to the Group IT Manager, the individual will be responsible to assist in the day to day duties related to the IT department and contribute to the company’s ambitious growth plans.

Main responsibilities:

–      Acts as a first line of support to end users (company’s employees)

–      Monitor ticketing system and prioritize tasks

–      Hardware and software support

–      Install and maintain IT equipment

–      Monitor and troubleshoot internal systems

–      Monitor CCTV and Alarm systems

–      Assist with E-Commerce duties

–      Identify and propose changes to improve systems

–      Document procedures

Requirements:

–          Ability to deal with end users issues;

–          Logical and proactive thinker;

–          Up-to-date technical knowledge;

–          Good interpersonal and user support skills;

–          Ability to work on own initiative with a minimum supervision;

–          Ability to handle various tasks and projects simultaneously;

–          Demonstrate strong analytical and problem-solving skills;

–          Willing to learn and take on certain responsibilities;

–          Valid driving license.

Education & Experience:

–          Experience within an IT environment in a similar role;

–          Diploma level or equivalent in IT related subjects required as a minimum;

–          Sound knowledge of Windows Operating systems, including Active Directory and Group Policy maintenance, Networking and TCP/IP and User Administration.

If you feel that your experience and skills fit within the above role, send us an email to hr@retail.com.mt quoting subject IT2022 until the 5th June 2022. 

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